Refund & Returns Policy

We want you to love your Pulse™ bags & lifestyle products. If something isn’t right, this policy explains how returns, exchanges, and refunds work. Need help? Email [email protected].

Return Window

• Returns accepted within 30 days of delivery.
• Items must be unused, in original condition, with all tags/packaging.
• Please obtain a return authorization from our team before shipping items back.

What’s Eligible

• Most regular-price products purchased on owlpulse.com.
• Gifts may be returned for store credit to the original purchaser or converted to a gift credit on request.

What’s Not Eligible

• Personalized/monogrammed or made-to-order items (unless defective on arrival).
• Final-sale/clearance items as marked on the product page.
• Used, washed, or damaged items not caused by carrier transit.

How to Start a Return

Email [email protected] with:

• Your Order ID and purchase email.
• Item(s) you wish to return and a brief reason.
• Photos if the item arrived damaged/defective (outer box + product).

Shipping Your Return

• We’ll send instructions and the return address once your request is authorized.
• Please pack securely to prevent transit damage.
• For defective/incorrect items, we will cover or reimburse reasonable return shipping.

Refunds

• Approved returns are refunded to the original payment method after inspection.
• Refund timing depends on your bank/payment provider (typically 3–10 business days after we issue it).
• Promotional discounts are not refunded; partial returns may adjust discounts on kept items.

Exchanges

Prefer an exchange? Tell us the replacement item/variant in your email. If in stock, we’ll hold it and process the exchange once your original item is scanned by the carrier or received.

Damaged or Defective on Arrival

Contact us within 7 days of delivery with photos. We’ll offer a replacement, repair, or refund as appropriate.

International Orders

Pulse™ offers Free Worldwide Shipping. Local VAT/customs/duties may still apply and are paid by the recipient. These third-party charges are not refundable by Pulse™. For details, see your local customs office.