Cancellation & Modification

At Pulse, we understand plans can change. This policy explains how to cancel or modify your order. For help, please email us at [email protected].

Order Cancellation

• Within 12 hours: Orders may be cancelled with a full refund to the original payment method.
• After 12 hours: We will do our best, but cancellation may not be possible once processing begins.
• After dispatch: Orders cannot be cancelled. You may still request a return once delivered (see our Refund & Returns Policy).

Order Modification

• Address changes: Must be requested within 12 hours of purchase.
• Item or quantity changes: Possible only before processing. Otherwise, place a new order and return the original (if eligible).
• Gift notes or wrapping: Can be added if the order has not yet been packed.

Refunds

Approved cancellations are refunded to your original payment method. Processing times vary by bank or provider, usually 7 business days.