Frequently Asked Questions
Quick answers about Pulse™ bags & lifestyle products, orders, shipping and returns. Need more help? Email [email protected].
▸ What materials do you use?
We use durable vegan leather, recycled fabrics, and water-resistant textiles. Material details and care are listed on each product page.
▸ Are Pulse™ bags water-resistant?
Most styles are water-resistant for daily use. For heavy rain, we recommend using a rain cover or keeping electronics in sealed pockets.
▸ How long is processing time?
Standard processing is 1–3 business days. Customized orders may take 5–7 business days. We email tracking once shipped.
▸ Do you ship internationally?
Yes. We ship to most countries supported by our carriers. Rates and ETA are calculated at checkout based on destination and weight.
▸ How do I track my order?
Use the tracking link in your shipping email or visit Order Tracking with your order number and email.
▸ What is your return & refund policy?
Returns accepted within 30 days for unused items in original packaging. Final-sale/customized items are non-returnable unless defective. See Refund & Returns Policy.
▸ Can I change or cancel my order?
Contact us within 12 hours of purchase. If fulfillment has begun, changes may not be possible.
▸ Duties, taxes and import fees
International orders may incur VAT/customs/brokerage fees set by local authorities. These are paid by the recipient upon delivery.
▸ Do you offer warranties?
Yes. Pulse™ provides a limited warranty against manufacturing defects. Contact [email protected] with photos and order details.
▸ Wholesale or corporate gifting?
We offer bulk pricing and branding options. Email your company info, quantities, and timelines to [email protected].
Pulse™ Company Information
Brand: Pulse™ (Owned by Phong Vu Trading Service Import Export Company Limited)
U.S. Address: 651 N Broad St, Suite 206, Middletown, DE 19709, United States
Vietnam Office: 1351/25/2 Phan Van Tri Street, Ward 10, Go Vap District, Ho Chi Minh City, Vietnam
Phone: +1 256 383 8870
Email: [email protected]
Website: www.owlpulse.com