Returns & Refunds Policy

At OwlPulse, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund terms below.

1. Return Eligibility

• You may return items within 30 days of delivery.
• Items must be unused, in original condition and packaging.
• Proof of purchase (order number or receipt) is required.

2. How to Request a Return

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide return instructions and address.

3. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, your refund will be processed to your original payment method within 3–7 business days.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost.

6. Contact

• Email: [email protected]
• Phone: +1 (505) 555-0199
• Company: OwlPulse Wellness LLC
• U.S. Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
• Vietnam Address: Vinhomes Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Vietnam 100000